At the heart of healthcare

WELL Health is a company that not only provides care but also cares deeply about the ecosystem it supports. That care extends to all that we do, including our environment, social and governance (ESG) initiatives.

or Scroll to learn more about WELL’s ESG Framework and Priorities.

At the heart of healthcare

WELL Health is a company that not only provides care but also cares deeply about the ecosystem it supports. That care extends to all that we do, including our environment, social and governance (ESG) initiatives.

or Scroll to learn more about WELL’s ESG Framework and Priorities.

Putting our into ESG

Putting our 

into ESG

2021 was a transformational year for WELL. The company delivered close to 1M patient visits and asynchronous consultations, completed substantial acquisitions, and as importantly, embarked upon our ESG journey.

In 2021, WELL embarked on a company-wide effort to accelerate our sustainability efforts through the lens of ESG. We established an ESG Committee, and with the support of ESG experts, identified key priorities and underwent an assessment of our ESG risks and opportunities.
The process to identify and prioritize ESG topics for this report included the following steps:
  1. Set objectives for the establishment of an ESG program and formed a cross-functional ESG Committee made up of senior executives and functional business leaders, who consulted with subject matter experts from across the WELL Health family of companies
  2. Performed a market review of ESG reporting practices and expectations, including other companies in the digital health sector, investors, ESG standards and ESG ratings agencies, to identify high-value and relevant ESG topics
  3. Conducted interviews with a range of internal stakeholders, from all parts of our businesses, to assess our current ESG performance and identify ESG priorities
  4. Validated a shortlist of prioritized ESG topics based on the market review and interviews during comprehensive workshops held with our ESG Committee
  5. Developed and refinined our ESG framework based on the priorities agreed to by our ESG Committee
  6. Finalized our desired future ESG objectives and performance through an extensive ESG ambition-setting workshop held with our ESG Committee
  7. Established our ESG framework and ESG priorities.

The outcome of this process is reflected in our ESG Framework and priority ESG topics.

Making a heartfelt difference through ESG excellence

Our ESG framework focuses on these key priorities:

Disciplined governance and risk framework

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Disciplined governance and risk framework

Maintaining strong oversight and discipline, including management of risk and compliance, across our business activities.

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Practitioner support and digital enablement

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Practitioner support and digital enablement

To improve health outcomes for patients by supporting the practitioner to provide timely, accessible and high quality patient-centred continuous care.

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Safeguarding patient data

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Safeguarding patient data

To safeguard the privacy and security of our patients’ data while empowering them to leverage their health information.

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A healthy place to work

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A healthy place to work

To uphold a culture built on respect that reflects our diverse people  and communities we serve,  prioritizes health and wellbeing,  and empowers our people to be  the best they can be.

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